WConvertTroubleshooting
Resolve display, form, submission and delivery problems.
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My popup does not appear
VideoUse the preview and live display checks to identify the rule or setting that prevents a popup from appearing.
A signup was saved but the email never arrived
Check the selected destination, its send history and the receiving service without confusing a saved lead with delivery.
My form is blocked, rejected or cannot be published
Find whether the problem is publication, field validation, an expired form or spam protection, then verify a saved submission.
I cannot find a submission or the numbers look different
Clear hidden filters, inspect grouped submissions and compare the same dates and metrics before deciding that data is missing.
My inline campaign or locked content is missing
Check placement, publication and page rules before troubleshooting an inline form or content lock.
My changes are not visible or the campaign conflicts with my site
Separate unpublished draft changes, display history, cached pages and layout conflicts with a controlled test.
Pro features or license updates are unavailable
Separate a missing Pro feature from a license update problem, check plugin dependencies and collect useful support details.